Commercial Analyst SMB

Curitiba, State of Paraná, Brazil Full-time

We are seeking a Commercial Analyst to be part of the cross-border SMB Sales Team within EBANX, and be responsible for managing a portfólio of 1000 active clients.

It is important to get used to a fast-paced environment, understand the fundamentals of SMB B2B customers, have a sharp analytics skillset and attention for details. 

In this role, your responsibilities will be: 

  • Create and keep track of KPIs related to SMB merchants;
  • Collaborate with all internal departments to create action plans to retain and grow the SMB portfólio;
  • Create and improve strategies for managing key SMB accounts and the long tail;
  • Make direct contact through e-mail and phone to merchants in order to recover from a possible churn or to activate new countries or payment methods;
  • Be responsible for the happiness of the SMB portfólio, identifying improvement opportunities through NPS and CSAT survey results;
  • Generate weekly and monthly reports of the SMB portfólio;

 

What is essential for the job?

  • Be curious;
  • Results-driven mindset - retention and growth will be the main targets;
  • Analytical skills to create and manage KPI’s;
  • Good communication and relationship skills; 
  • Fluent English mandatory;

 

What else would we like to see?

  • Past experience with inside sales, account management, customer success or commercial planning;
  • Know how to use SalesForce, Tableau, Excel, and Keynote;
  • Track record of managing a large customer base;
  • Spanish proficiency.

O EBANX oferece:

  • Ambiente de muita autonomia, aprendizado e desafios;
  • Escritório informal, descontraído e cheio de pessoas incríveis;
  • Horário Semi-Flexível (8 horas/dia de segunda à sexta);
  • Plano de Saúde e Odontológico (Bradesco Top Nacional);
  • Vale Refeição e/ou Vale Alimentação (R$30,00/dia);
  • Vale Transporte;
  • Language Center: idiomas dentro do EBANX;
  • EBANX Education: bolsa de até R$400,00/mês;
  • EBANX Skills: bolsa de até R$400,00/mês;
  • Hello Ebanker: é um programa com especializados e com orientação de profissionais das áreas: psicologia, finanças e jurídico;
  • Programa de performance WAVES.
  • EBANX Play: Incentivo ao esporte e bem estar (gympass, SESC, corridas de rua);
  • Espaço Zen para massagem 2x por mês;
  • Blue Club: Clube de desconto exclusivo para ebankers. Nele você encontra desconto em padarias, restaurantes, cursos, loja de eletrônicos e muito mais! 

Quer saber mais sobre o EBANX? Veja nossa página de carreiras e procure as fotos tiradas pelos ebankers no nosso Instagram - #ebanxlife.

*Todas as vagas do EBANX aceitam inscrições PCD

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