Key Account Management Support Executive

Curitiba, PR ou São Paulo, SP. | Commercial & Client Support | Full-time


We are searching for Key Account Management Support Executive to be responsible for supporting a Key Account Manager (KAM) in the US who leads one of the most important clients of EBANX and will be key to provide the best experience while working at EBANX.

It is important to have experience with Key Accounts and have a good mind for details and also be flexible, to have an entrepreneurial spirit, to be engaged, autonomous and able to learn fast.

In this role, your responsibilities will be: 

  • Monitor, track and analyze the day-to-day account KPIs, and prepare top of the notch support material (presentations, playbooks, info graphs, dashboards, etc) to the KAM
  • Support KAM in order to prepare customized analysis and support key projects to the merchant, being the liaison point between merchant’s operations teams and specialists inside EBANX.
  • Be the main point of contact for operations teams within Merchant’s Structure and develop and maintain an excellent relationship with them leading to an amazing experience;
  • Be the point of contact for business operations during service interruptions and business escalations. Be the central point of contact within teams, at EBANX and within the merchant business operations teams;
  • Work with and drive internal EBANX teams to maximize the deliveries and achieve Merchant’s expected results;
  • Be part and lead Merchant’s meetings related to performance and operations KPIs; International travel might be required;
  • Work with the KAM and the merchant’s teams to identify areas of improvements, processes improvements and gain of efficiencies. Be the business expert for the merchant inside EBANX;

What is essential for the job?
• Experience working in handling Merchants Operations in Payments: be able to manage different types of Merchant’s demands from financial, technical, operational, analytical to business;
• Experience as Account Manager in Payments can also be acceptable

• Project Management experience is highly appreciated

• Previous experiences in financial Reconciliation and BI Tools are appreciated;
• Bachelor’s degree in Engineering, Business Management, Economics or related;
• Good communication and relationship skills; Superior skills in developing material for executive presentations
• Analytical Skills and attention to details;
• Self-manageable profile;
• Fluent English
• Advanced Spanish is expected;

EBANX offers:

  • A challenging environment, with opportunities to growth;
  • Casual office and dress code;
  • Spanish, English and Portuguese classes in-company;
  • WAVES - Program of goals and results (variable compensation);
  • EBANX Play - Wellness (Gympass, e-Sports, SESC );
  • Semi flexible hours (8 hours a day - Monday to Friday);
  • Meal Allowance (R$30,00/day);
  • Transportation voucher;
  • EBANX Education: scholarship (R$400,00/month);
  • EBANX Skills: budget for workshops and courses (R$400,00/month);
  • Hello ebanker: psychology, finance and legal orientation.
  • Zen Space for massages 2x per month;
  • Health and Dental Insurance (Bradesco Top Nacional);
  • Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics’ store and more!

Follow us on instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture.

Who are we?

EBANX is a global financial group with a Silicon Valley attitude. We believe that people should have the power to choose and go further, and that is why we offer local payment methods on the largest websites worldwide. We are leaders in Brazil and reaching for Latin America market. We dream big and we aggressively pursue our dreams.

We already reached 45.000.000 customers and companies like AirBnB, Spotify, Aliexpress, Wish and Udacity already work with us!