Business Operations Manager - LATAM

Curitiba, State of Paraná, Brazil Full-time

Business Operations Manager - Latam

EBANX is expanding fast in Latin America. In 6 years we already reached Brazil, Mexico, Peru, Colombia, Chile, Argentina, Ecuador and that is just the beginning.

To support this expansion we are looking for a Business Operations Manager to lead the Latin America Business Operations team and ensure the best business performance with our partners in LatAm.

The successful applicant will have strong experience with people or project management in a digital or fintech environment, results oriented and ability to identify and provide comprehensive solutions for partners. Our headquarters is located in Curitiba, South of Brazil, then willing to relocate is a requirement .

Besides helping us to conquer Latin America, your activities will be:

  • Lead and coordinate the Business Operation team, composed by Product Analysts and BA Analysts
  • Monitor and maintain LatAm Business operations;
  • Ensure optimal performance (Approval rates, conversion rates, daily monitoring, alerts, smart routing, hard declines, retries, etc)
  • Responsible for managing ongoing issues with payment methods. Coordinate as a middle-field player both internally and externally with our partners in LatAm.
  • Be the point of contact for any matters related the LatAm Business Operation within the company
  • Analyse current operation, propose and implement best practices to ensure ongoing improvement
  • Once a new payment method is integrated, makes sure the integration to the Business Operation portfolio is smooth and complete

What's mandatory:

  • Fluency in Spanish;
  • Advanced communication skills in English
  • University level education geared towards an analytical, process focused profile; ;
  • Minimum 3 years of experience managing business operations processes;
  • Strong communication and organization skills;
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging!
  • Self-starter attitude is a requirement!
  • Exceptional Excel / data management skills
  • Availability to travel (within LatAm and/or worldwide)

What else would we like to see?

  • Experience in payments industry is a plus;
  • Experience with technical, IT support or finance products is desirable;
  • Knowledge of SQL, Tableau or others tools for data analysis;
  • Big Dream, Persistency, Commitment and Results oriented

EBANX offers:

  • A challenging environment, with opportunities to grow;
  • Casual office and dress code and incredible colleagues;
  • Spanish, English and Portuguese classes in-company;
  • EBANX School: scholarship for courses and specialization;
  • WAVES - Program of goals and results (variable compensation);
  • EBANX Play - Wellness and performance (Gympass, e-Sports, SESC );
  • Semi flexible hours (8 hours a day - Monday to Friday);
  • Meal Allowance (R$30,00/day);
  • Health and Dental Insurance (Bradesco Top Nacional);
  • Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics’ store and more!

Follow us on instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture

 

Apply for this opening at http://ebanx.recruiterbox.com/jobs/fk0f9cf?apply=true