Implementation Engineer SR

Curitiba, State of Paraná, Brazil Full-time

EBANX believes in doing whatever it takes to make our Merchants successful and the Technical Sales Engineer helps to drive that success every day. 

EBANX Integration team is seeking a highly skilled and experienced Sr Technical Sales Engineer (TSE) to play a key role within the Commercial department. This TSE will join a team responsible for providing technical consulting and supporting as well as product guidance to enterprise Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where TSE will work in conjunction with both pre and post-sales teams facilitating negotiations and technical solution by performing technical selling of EBANX products and services.  

We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction and exceptional troubleshooting skills. The right person will have a solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

 

Besides conquering the world, your activities will be:

Work in collaboration with Sales, Account Management, Product and Solution engineers to help to conduct business requirements to fit Merchant needs 

  • Making technical presentations and demonstrating how a product will meet Merchant needs
  • Be familiar with the technical details of EBANX products and understand how our services can add value to Merchant's business
  • Providing pre-sales technical assistance and product education
  • Liaising with other members of the sales team and other technical experts
  • Work with key internal stakeholders, including Product, Legal, Risk & Compliance and Development teams to address specific Merchant business requirements or new product features
  • Solving Merchant problems
  • Handle post-live communication and follow-ups with enterprise Merchants
  • Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
  • Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities

What's mandatory:

  • Experience in technical background
  • University degree in computer science or equivalent
  • Communication skills to translate API / technical terms to business
  • Exceptional communication skills, both written and verbal in English
  • A solid technical background
  • Sound judgement and good business sense
  • Ability to quickly assess and troubleshoot integration issues
  • Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, managers, and technical/IT staff
  • Team working ability
  • Analytical and problem-solving skills
  • Independence

 

What else would we like to see?

  • Experience with payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued
  • Broad understanding of technical concepts and payment processing
  • Strong presentation skills (Presenting to internal and external Business units and Technical teams)
  • Effective time management skills to work with multiple Merchants concurrently
  • Any expose with software development

EBANX offers:

  • A challenging environment, with opportunities to growth;
  • Casual office and dress code;
  • Spanish, English and Portuguese classes in-company;
  • WAVES - Program of goals and results (variable compensation);
  • EBANX Play - Wellness (Gympass, e-Sports, SESC );
  • Semi flexible hours (8 hours a day - Monday to Friday);
  • Meal Allowance (R$30,00/day);
  • Transportation voucher;
  • EBANX Education: scholarship (R$400,00/month);
  • EBANX Skills: budget for workshops and courses (R$400,00/month);
  • Hello ebanker: psychology, finance and legal orientation.
  • Zen Space for massages 2x per month;
  • Health and Dental Insurance (Bradesco Top Nacional);
  • Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics’ store and more!

Follow us on Instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture.

Who are we?

EBANX is a global financial group with a Silicon Valley attitude. We believe that people should have the power to choose and go further, and that is why we offer local payment methods on the largest websites worldwide. We are leaders in Brazil and reaching for Latin America market. We dream big and we aggressively pursue our dreams.

We already reached 30.000.000 customers and companies like AirBnB, Spotify, Aliexpress, Wish and Udacity already work with us!