Customer Success for SMBs

Curitiba, State of Paraná, Brazil

We are seeking a professional to guarantee that all our merchants (global websites that use EBANX as a payment method) will have the best experience while working with EBANX and to serve as a market and industry consultant for those merchants.

This role will be responsible for the success of our SMB merchants and be able to develop and follow through with automation tasks, scalable model, sales vision and relationship skills. It is important to be flexible, to have an entrepreneurial spirit, to be engaged, autonomous and have the able to learn fast about our business as a whole.

Besides conquering the world, your activities will be:

  • Keep track of our merchants main KPIs (Total Process Value, Refunds, Chargebacks, Approval Rates, Conversion Rates);
  • Develop an automatic overview report to provide to merchants;
  • Create value proposition with relevant inputs to increase their sales;
  • Conduct meetings with clients;
  • Develop upsell opportunities and guide merchant's through the process.

What is mandatory to work in this position?

  • Fluent English – We expect that you be able to negotiate in English;
  • Advanced Spanish;
  • Good communication and relationship skills;
  • Analytical skills and attention to details;
  • Self-manageable profile;
  • Competence in Excel;
  • Bachelor’s degree in Business Management, Economics, or a related field;
  • Have proven experience within Customer Success B2B.

What else would we like to see?

  • Embrace the Big Dream;
  • Curiosity about EBANX, our business model and proposition value.

What do we offer?

  • A challenging environment, with opportunities for growth;
  • Informal and casual office;
  • Spanish, English and Portuguese classes in company;
  • Scholarship for courses and specialization up to R$ 300,00/month;
  • Waves - Program of quarterly goals and results;
  • EBANX Play - Wellness and performance (Gympass, e-Sports, SESC, etc.)
  • Semi flexible hours - 8 hours a day, Monday to Friday;
  • Variable compensation program;
  • CLT Contract, Health and Dental Plan;
  • Meal Allowance (R$30,00/day).

For more details check our Career Page  and look for the ebanker’s pictures on instagram and the hashtag #ebanxlife.


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